Thank you for shopping at IOOOX.

Processing Time
All orders are normally processed within 1–3 business days after payment confirmation.
We do not ship on weekends or public holidays.

Shipping Method & Rates
We offer worldwide shipping.
Standard Shipping: $15.00 for orders under $88.
Free Shipping: Available for all orders over $88.

Delivery Time
Estimated delivery time: 10–25 business days, depending on destination country.
Delivery delays may happen due to customs clearance, holidays or logistics issues.

Customs & Import Duties
Buyers are responsible for any local customs duties, taxes or import fees that may apply.
We cannot predict or control customs charges.

Lost or Damaged Packages
Please inspect your package immediately upon receipt.
If items are broken or missing, please send photos of package and products within 7 days after delivery.
We will review and provide a solution.

If you have any shipping questions, contact us: ioooxpet@gmail.com