Refund & Return Policy
Refund & Return Policy
Last Updated: August 10, 2026
1. Return Window
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.
2. Eligible Items
- Unopened and unused products
- Products in original packaging with tags attached
- Items purchased directly from www.iooox.com
3. Non-Eligible Items
The following items cannot be returned:
- Opened or used products
- Personalized or custom items
- Clearance or final sale items
- Gift cards
4. How to Initiate a Return
- Contact us at [email protected] with your order number
- Provide reason for return and product condition
- Receive return authorization and shipping instructions
- Package items securely and ship to the provided address
5. Return Shipping Costs
- Defective or incorrect items: We cover return shipping
- Change of mind: Customer pays return shipping
6. Refund Process
- Refunds are processed within 5-7 business days after we receive the returned item
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
7. Exchanges
We offer exchanges for different colors, sizes, or models, subject to availability. Contact us to arrange an exchange.
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Provide photos of the damage/defect
- We will send a replacement or issue a full refund
9. Warranty
Products come with a 1-year limited warranty against manufacturing defects. Warranty does not cover:
- Normal wear and tear
- Damage from misuse or improper handling
- Unauthorized repairs or modifications
10. Contact Us
For return or refund questions:
- Email: [email protected]
- Website: www.iooox.com
- Customer Support Hours: Monday-Friday, 9 AM – 5 PM (EST)
